Training is critical: everyone agrees this in principle. However it is frequently the victim of trimming the new system budget.
The cheapest training budget involves training key staff, preferably department heads or team leaders, then giving them responsibility to train there own staff. Depending on the lead time to go-live, and the accessibility and ease of use of the new system, experienced team leaders may be able to self teach.
The recommended approach is to have some formal training with the new software supplier, preferably on site using your own facilities. This avoids the need for travelling expenses. Try and include all key staff. Get the most out of the day by asking all the questions.
The most expensive option is repeated away visits to the new software supplier’s training suite. These are often good team building ‘away days’ and can add value if the budget can be stretched.
OX SYSTEMS conducts all training on the client’s site.
