FAQs
WHO ARE WE?
We have been in business since 2001 – providing our unique products into the horse market. For more information see “About Us”.
HOW GOOD ARE OUR PRODUCTS?
Read our Testimonials! Katy Marriott (winner: NPS Baileys Ridden Championship at Olympia, December 2003 and HOYS, 2004), on using the Elegance™ products said, “They are definitely the best products of their kind that I have ever used.”
HOW DO I ORDER?
Through a secure link to “Worldpay” website; by post – or talk to us on 020-8394-2659
HOW CAN I PAY?
(1) by credit / debit card through the SECURE link to the “Worldpay” website, or (2) pay by cheque, or (3) call us on: 020-8394-2659 and provide your credit / debit card details on the phone.
HOW SECURE ARE MY CREDIT CARD DETAILS?
All orders go through a 3rd party site “Worldpay”, which is very secure. We will not retain your credit card details on file.
CAN I SPEAK TO SOMEONE?
If you would rather speak to a human being, please call us on: 020-8394-2659
HOW CAN I CONTACT YOU?
Contact us: by e-mail (sales@h-10.co.uk) or phone: 020-8394-2659
WHEN WILL I GET MY ORDER?
Wherever possible we despatch same day. Lighter items (Barrier cream and Ointment) are despatched First Class, the larger items (Shampoo and Coat Gloss) are sent Parcelforce, which takes around 3 days.
WHO STOCKS OUR PRODUCTS?
Please call us to see whether there is a stockist near you. If there is not we can contact your local shop and suggest that they may like to carry our products.
WHAT IF I AM NOT HAPPY WITH MY PURCHASE?
We believe in our products so much that we offer a "no quibble" guarantee to refund your money (see website for details)
